Privacy and Policy

1. Information We Collect

We may collect both personal and non-personal information from you in a variety of ways, including when you visit our website, fill out a contact form, or request our services.

Personal Information:

• Full name
• Phone number
• Email address
• Service request details
• Location information (if provided by the user)

Non-Personal Information:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the website
• Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To respond to your inquiries and customer service requests
• To schedule and manage repair services
• To improve our website performance and user experience
• To personalize user experience
• To send service updates, promotions, or important notices
• To comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.

We use cookies to:

• Understand user behavior and website usage
• Improve website functionality
• Measure marketing effectiveness

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use third-party tools and services to operate our business and improve our services, including:

• Google Analytics (for website traffic analysis)
• Google Ads (for advertising and remarketing)

These third-party providers may collect, store, and process your data according to their own privacy policies. We do not control how these third parties handle your data.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following situations:

• With service providers who assist in operating our business
• When required by law or legal process
• To protect our rights, property, or safety

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide services
• Fulfill the purposes outlined in this policy
• Comply with legal obligations

8. Your Rights

Depending on your location, you may have the following rights:

• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your data
• The right to withdraw consent

To exercise any of these rights, please contact us using the details below.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

We encourage users to review this page regularly to stay informed.

12. Business Identity and Transparency

Bon Coffee Repair Services is a service brand operated by Al Edithad Technical Services. We provide independent coffee machine repair and maintenance services.

We are not officially affiliated with or endorsed by brands such as Jura, DeLonghi, Nespresso, or Breville unless explicitly stated.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us:

Company Name: Al Edithad Technical Services
Website: https://boncoffeerepairservices.com/
Phone: 055 285 6821